Neither driver installed successfully, but you don't need to try again - I doubt it's the problem.
Please ask your friend to do the following: download and run MTADiag and follow the instructions. If MTADiag doesn't launch, please install Visual C++ 2012 runtimes (download and install vcredist_x86.exe) and try again.
Post any Pastebin URL MTADiag gives you.