The_GTA Posted November 8, 2021 Posted November 8, 2021 (edited) Hello MTA community, in support requests I am facing some difficulty understanding why the relationship between supporter and the to-be-supported is difficult. I am sensing that we are living in a world ruled by smartphones and that many users browse using devices which do not come with a comfortable keyboard. Understandably, I would not want to type long replies - including thoughtful elaborations and direct explicative answers to supporter questions - on a touchscreen keyboard. As a way to mend wounds by increased understanding I suggest detection of smartphone or PC presence on the forums. Since I am a developer I know that this is possible by voluntary browser meta-data provided by forum clients. Please give my suggestion an educated thought! Edited November 8, 2021 by The_GTA 2
Moderators Tut Posted November 8, 2021 Moderators Posted November 8, 2021 Thanks for making your suggestion, I've forwarded it with our web team to see if it's a feature we want to implement. 1
DiSaMe Posted November 10, 2021 Posted November 10, 2021 I'm okay with the idea, but I'm not so sure if it's keyboard that's causing the problem. I mean if I tried to get support, I would try to explain clearly regardless of what device I use. But then again, maybe I think differently from most people.
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