Dear Dutchman, I'm so sorry for causing so much trouble...Thank you for trying to help me for such a long time! Most people would give up till now but you didn't... I wanted to tell you that i did everything as you said with the dump. My computer isn't running the available service,i wanted to turn it on but i couldn't see it! All the things i got from windows are: Windows audio,windows card space,windows firewall,windows image Acquisition,windows installer... I couldn't see the service you told me! I tried running process monitor but it still says the same message: process monitor encountered a problem and needs to close we are sorry for the inconvenience... Tell me is there any way to activate the service? Also i would like to say that i get the same error message with MTA 1.4 after i install the update!!!