MTA Freezing During Gameplay

IanAnderson · June 26, 2013

Hey guys, I'm having a problem when running GTA on servers. Everything will be running fine and then randomly my screen will completely freeze and I have to close it with the task manager. During the freeze audio will still play (I can here my brother still taking turns in the car I am riding in). This seems to happen more commonly when I am flying planes. Anyway, here's the two items requested in Towncivilian's thread.

http://pastebin.mtasa.com/582322262

------------------ 
System Information 
------------------ 
Time of this report: 6/26/2013, 14:39:41 
       Machine name: IAN-PC 
   Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505) 
           Language: English (Regional Setting: English) 
System Manufacturer: To Be Filled By O.E.M. 
       System Model: To Be Filled By O.E.M. 
               BIOS: BIOS Date: 05/11/12 20:36:59 Ver: 04.06.05 
          Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz 
             Memory: 6144MB RAM 
Available OS Memory: 6108MB RAM 
          Page File: 2612MB used, 6567MB available 
        Windows Dir: C:\Windows 
    DirectX Version: DirectX 11 
DX Setup Parameters: Not found 
   User DPI Setting: Using System DPI 
 System DPI Setting: 96 DPI (100 percent) 
    DWM DPI Scaling: Disabled 
     DxDiag Version: 6.02.9200.16384 64bit Unicode 
  
------------ 
DxDiag Notes 
------------ 
      Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer. 
        Sound Tab 1: No problems found. 
        Sound Tab 2: No problems found. 
          Input Tab: No problems found. 
  
-------------------- 
DirectX Debug Levels 
-------------------- 
Direct3D:    0/4 (retail) 
DirectDraw:  0/4 (retail) 
DirectInput: 0/5 (retail) 
DirectMusic: 0/5 (retail) 
DirectPlay:  0/9 (retail) 
DirectSound: 0/5 (retail) 
DirectShow:  0/6 (retail) 
  
--------------- 
Display Devices 
--------------- 
          Card name: AMD Radeon HD 7800 Series 
       Manufacturer: Advanced Micro Devices, Inc. 
          Chip type: AMD Radeon Graphics Processor (0x6819) 
           DAC type: Internal DAC(400MHz) 
        Device Type: Full Device 
         Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_E218174B&REV_00 
     Display Memory: 4830 MB 
   Dedicated Memory: 2032 MB 
      Shared Memory: 2797 MB 
       Current Mode: 1920 x 1080 (32 bit) (60Hz) 
       Monitor Name: Generic Non-PnP Monitor 
      Monitor Model: unknown 
         Monitor Id:  
        Native Mode: unknown 
        Output Type: HD15 
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll 
Driver File Version: 8.17.0010.1211 (English) 
     Driver Version: 13.101.0.0 
        DDI Version: 11.1 
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1 
       Driver Model: WDDM 1.2 
Graphics Preemption: DMA 
 Compute Preemption: DMA 
  Driver Attributes: Final Retail 
   Driver Date/Size: 5/23/2013 14:25:02, 1182056 bytes 
        WHQL Logo'd: No 
    WHQL Date Stamp: None 
  Device Identifier: {D7B71EE2-2B59-11CF-4070-12C2BEC2C535} 
          Vendor ID: 0x1002 
          Device ID: 0x6819 
          SubSys ID: 0xE218174B 
        Revision ID: 0x0000 
 Driver Strong Name: oem6.inf:cb0ae414246c76c5:ati2mtag_R575B:13.101.0.0:pci\ven_1002&dev_6819 
     Rank Of Driver: 00E02001 
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C  
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT   
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive  
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch  
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
       D3D9 Overlay: Not Supported 
            DXVA-HD: Not Supported 
       DDraw Status: Enabled 
         D3D Status: Enabled 
         AGP Status: Enabled 
  
------------- 
Sound Devices 
------------- 
            Description: Speakers (2- High Definition Audio Device) 
 Default Sound Playback: Yes 
 Default Voice Playback: Yes 
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18490892&REV_1003 
        Manufacturer ID: 1 
             Product ID: 65535 
                   Type: WDM 
            Driver Name: HdAudio.sys 
         Driver Version: 6.02.9200.16496 (English) 
      Driver Attributes: Final Retail 
            WHQL Logo'd: Yes 
          Date and Size: 1/8/2013 20:59:47, 341504 bytes 
            Other Files:  
        Driver Provider: Microsoft 
         HW Accel Level: Basic 
              Cap Flags: 0xF1F 
    Min/Max Sample Rate: 100, 200000 
Static/Strm HW Mix Bufs: 1, 0 
 Static/Strm HW 3D Bufs: 0, 0 
              HW Memory: 0 
       Voice Management: No 
 EAX(tm) 2.0 Listen/Src: No, No 
   I3DL2(tm) Listen/Src: No, No 
Sensaura(tm) ZoomFX(tm): No 
  
            Description: Digital Audio (S/PDIF) (2- High Definition Audio Device) 
 Default Sound Playback: No 
 Default Voice Playback: No 
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18490892&REV_1003 
        Manufacturer ID: 1 
             Product ID: 65535 
                   Type: WDM 
            Driver Name: HdAudio.sys 
         Driver Version: 6.02.9200.16496 (English) 
      Driver Attributes: Final Retail 
            WHQL Logo'd: Yes 
          Date and Size: 1/8/2013 20:59:47, 341504 bytes 
            Other Files:  
        Driver Provider: Microsoft 
         HW Accel Level: Basic 
              Cap Flags: 0xF1F 
    Min/Max Sample Rate: 100, 200000 
Static/Strm HW Mix Bufs: 1, 0 
 Static/Strm HW 3D Bufs: 0, 0 
              HW Memory: 0 
       Voice Management: No 
 EAX(tm) 2.0 Listen/Src: No, No 
   I3DL2(tm) Listen/Src: No, No 
Sensaura(tm) ZoomFX(tm): No 
  
--------------------- 
Sound Capture Devices 
--------------------- 
------------------- 
DirectInput Devices 
------------------- 
      Device Name: Mouse 
         Attached: 1 
    Controller ID: n/a 
Vendor/Product ID: n/a 
        FF Driver: n/a 
  
      Device Name: Keyboard 
         Attached: 1 
    Controller ID: n/a 
Vendor/Product ID: n/a 
        FF Driver: n/a 
  
      Device Name: Microsoft Hardware USB Mouse 
         Attached: 1 
    Controller ID: 0x0 
Vendor/Product ID: 0x045E, 0x075C 
        FF Driver: n/a 
  
      Device Name: USB Multimedia Keyboard 
         Attached: 1 
    Controller ID: 0x0 
Vendor/Product ID: 0x04CA, 0x002A 
        FF Driver: n/a 
  
      Device Name: USB Multimedia Keyboard 
         Attached: 1 
    Controller ID: 0x0 
Vendor/Product ID: 0x04CA, 0x002A 
        FF Driver: n/a 
  
      Device Name: USB Multimedia Keyboard 
         Attached: 1 
    Controller ID: 0x0 
Vendor/Product ID: 0x04CA, 0x002A 
        FF Driver: n/a 
  
Poll w/ Interrupt: No 
  
----------- 
USB Devices 
----------- 
+ USB Root Hub 
| Vendor/Product ID: 0x8086, 0x1C26 
| Matching Device ID: USB\ROOT_HUB20 
| Service: usbhub 
| Driver: usbhub.sys, 2/2/2013 04:19:44, 496872 bytes 
| Driver: usbd.sys, 9/20/2012 00:55:32, 21736 bytes 
|  
+-+ Generic USB Hub 
| | Vendor/Product ID: 0x8087, 0x0024 
| | Location: Port_#0001.Hub_#0002 
| | Matching Device ID: USB\Class_09 
| | Service: usbhub 
| | Driver: usbhub.sys, 2/2/2013 04:19:44, 496872 bytes 
| | Driver: usbd.sys, 9/20/2012 00:55:32, 21736 bytes 
| |  
| +-+ Generic USB Hub 
| | | Vendor/Product ID: 0x0A5C, 0x4500 
| | | Location: Port_#0007.Hub_#0005 
| | | Matching Device ID: USB\Class_09 
| | | Service: usbhub 
| | | Driver: usbhub.sys, 2/2/2013 04:19:44, 496872 bytes 
| | | Driver: usbd.sys, 9/20/2012 00:55:32, 21736 bytes 
| | |  
| | +-+ USB Input Device 
| | | | Vendor/Product ID: 0x0A5C, 0x4503 
| | | | Location: Port_#0002.Hub_#0006 
| | | | Matching Device ID: USB\Class_03&SubClass_01 
| | | | Service: HidUsb 
| | | | Driver: hidusb.sys, 5/3/2013 21:48:26, 27648 bytes 
| | | | Driver: hidclass.sys, 5/3/2013 21:48:33, 83968 bytes 
| | | | Driver: hidparse.sys, 7/25/2012 19:30:15, 32768 bytes 
| | | |  
| | | +-+ HID-compliant consumer control device 
| | | | | Vendor/Product ID: 0x0A5C, 0x4503 
| | | | | Matching Device ID: HID_DEVICE_UP:000C_U:0001 
| | | | |  
| | | +-+ HID-compliant mouse 
| | | | | Vendor/Product ID: 0x0A5C, 0x4503 
| | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE 
| | | | | Service: mouhid 
| | | | | Driver: mouhid.sys, 3/1/2013 19:15:53, 26112 bytes 
| | | | | Driver: mouclass.sys, 7/25/2012 22:00:55, 45808 bytes 
| | | |  
| | +-+ USB Input Device 
| | | | Vendor/Product ID: 0x0A5C, 0x4502 
| | | | Location: Port_#0001.Hub_#0006 
| | | | Matching Device ID: USB\Class_03&SubClass_01 
| | | | Service: HidUsb

Towncivilian · June 27, 2013

Please install the following:

Audio driver
Ethernet driver (do a Repair install if prompted)
MEI driver
Chipset driver
USB3 driver

Provide another MTADiag log after installing.

IanAnderson · June 27, 2013

Here's the MTADiag log now

http://pastebin.mtasa.com/440992801

Towncivilian · June 28, 2013

The log did not generate properly (I'm looking into why), could you provide another MTADiag log to see if it will generate properly this time?

IanAnderson · June 28, 2013

Here's a new one:

http://pastebin.mtasa.com/383417154

Towncivilian · June 28, 2013

OK, all drivers appeared to install successfully. Does MTA still freeze often?

IanAnderson · June 29, 2013

Yeah, it's still happening. I'm having trouble pinpointing what exactly I do when it happens. All I have been able to figure out is it happens way more often when I am flying a plane. Is there anyway to see what is happening while it is frozen so I can report it to you?

Towncivilian · June 29, 2013

Zip up the files in MTA San Andreas 1.3\MTA\dumps\public and upload somewhere please

IanAnderson · June 29, 2013

This was the only file in there:

http://www.mediafire.com/download/hr9tv ... 29.rsa.dmp

Towncivilian · June 29, 2013

Does the freezing occur on all servers, or just a specific one or few? Unfortunately the dump did not provide any insight for us.

IanAnderson · June 29, 2013

Just tried a few more servers and the same thing. Here's a video I just made showing the issue:

I have two other computers running on the same server, one that my brother (integrated graphics laptop running Windows XP 32 bit) and one his friend (crappy NVidia card running Windows 7 32 bit) play on and they are not having any crashing problems.

Towncivilian · July 1, 2013

Please right-click gta_sa.exe in Task Manager when the game is frozen and click "Create Dump File". Upload it using WeTransfer and send it to ccw808 [at] googlemail.com.

IanAnderson · July 1, 2013

Sent. Sorry it took a while, I don't have the greatest upload speed.

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MTA Freezing During Gameplay

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